kriya FAQ — Device, Deposit and Withdrawal
From creating an account to making a withdrawal — answers to the most frequently asked questions, all in one place.
৳100
Minimum Deposit
5-30 min
Withdrawal Time
24/7
Live Support
Questions that come up when using kriya — how to get the app on your phone, how to deposit via bKash or Nagad, how long withdrawals take, what is needed for KYC verification — all the answers are laid out on this page. Browse the sections below to find your question. If you cannot find an answer, visit the kriya VIP membership and benefits page or contact us directly via live chat.
Device and Technical Issues
kriya has both an Android (APK) and an iOS app — but they must be obtained through official channels only.
It is best not to download from third-party sites or unfamiliar links, as those may not be safe.
To learn more about the app, visit the kriya App page.
First, clear your browser's cache and cookies: in Chrome, go to Settings → Privacy → Clear browsing data.
Then reload the page. If the problem continues, check your internet connection or try a different network.
kriya's servers are normally running fine — the issue is most often caused by cached files on the device.
In Android Chrome, open kriyalogin.cam, tap the three-dot menu at the top right, then select "Add to Home screen" or
"Add to Home Screen". In iPhone Safari, tap the Share button at the bottom and choose "Add to Home Screen".
This gives you quick, app-like access.
When the connection comes back, log in to the same account and relaunch the game. Most kriya game sessions are saved on the server,
so a mid-round bet may be cancelled or resumed depending on the game software's rules.
If you think you have suffered a significant loss, contact live chat — the support team can check the logs and assist.
Yes. The kriya site is fully optimised for mobile browsers. Open kriyalogin.cam in Chrome, Firefox or Safari —
slots, live casino and sports betting are all available in full.
No features are missed by not installing a separate app.
How to Withdraw Money
To withdraw from the kriya welcome bonus, you must wager 15 times the bonus amount.
Example: a ৳1,000 deposit earns a ৳1,200 bonus, making the total balance ৳2,200 — before withdrawing,
you must place ৳1,200 × 15 = ৳18,000 in bets. Once the wagering requirement is met, you can withdraw by any method.
The standard processing time for a withdrawal from kriya via bKash, Nagad, Rocket or Upay is
5 to 30 minutes. Accounts with completed KYC verification are processed fastest. If there is a delay,
contact live chat with your transaction ID.
Yes. kriya processes withdrawals 7 days a week, 24 hours a day. There are no extra restrictions on Fridays, Saturdays
or public holidays. As long as the mobile banking network is active, the money should arrive
within the usual timeframe.
The minimum withdrawal amount at kriya is ৳500. This same minimum applies across all methods —
bKash, Nagad, Rocket and Upay. The system will not accept a withdrawal request below this amount.
It is more convenient to let your balance build up and withdraw in one go.
Usually it moves from Pending to Approved within 30 minutes. If more than 30 minutes have passed and
the money has not arrived on your mobile, contact live chat with your request number. If your KYC is incomplete,
the request may be held — in that case, complete verification first.
Responsible Gaming
kriya believes that safe, informed play is what makes gaming enjoyable over the long term. For detailed guidelines, visit the responsible gaming policy page.
The minimum age to create an account and play on kriya is 21. Age must be verified during account verification.
The platform is strictly off-limits to minors — this is a fixed rule
for the protection of users.
Watch for these signs: betting beyond your budget, repeatedly playing to chase money you have lost,
losing focus on family and work, or being unable to stop. If you notice these signs, give yourself a break
and seek professional help if needed.
To take a break for a set period or temporarily close your account, contact kriya via live chat or
email support. While a cooling-off period is active, logging in will not be possible.
Long-term self-exclusion can also be requested.
In Bangladesh, you can contact Kaan Pete Roi (01779-554391) or the National Institute of
Mental Health (NIMH) for mental health support. kriya's support team is also ready to offer
confidential guidance on responsible gaming.
Deposit Money
kriya currently supports deposits through four mobile banking methods: bKash, Nagad, Rocket, and Upay.
The minimum deposit amount for all methods is ৳100. These are the most widely used mobile wallets in Bangladesh,
so you can make a deposit quickly at any time.
Log in to kriya and go to the deposit page, select bKash as the method, and enter the amount.
Use your bKash app to "Send Money" to the bKash number shown on screen.
Copy the transaction ID and paste it into the confirmation form — your balance is usually updated within a few minutes.
First confirm the transaction via SMS or your mobile wallet app. If it takes more than 15 minutes,
contact kriya live chat with your transaction ID. If you entered the wrong number or amount, correcting it
can take time — so fill in the details carefully the first time.
The process is much the same. Go to the deposit page, select Nagad, enter the amount, and send money
from your Nagad app to the number shown. Confirm with the transaction ID. The minimum deposit
for Nagad is also ৳100.
For any game on kriya — slot games, live casino, or sports betting —
the minimum deposit amount is ৳100. This is enough to start with low bets on most slots.
There is also a chance to get a 120% bonus on your first deposit.
Identity Verification (KYC)
KYC verification keeps your account secure and helps speed up the withdrawal process. To learn how your information is stored, see kriya's privacy policy.
A National ID (NID) or passport is generally accepted. A recent mobile bill or bank statement may be
requested for address verification. The document photo must be clear and show the full page.
Contact support to confirm whether a driving licence is also accepted.
The KYC process is in place to prevent account fraud, underage access, and money laundering.
It also protects users themselves — no one can operate an account in someone else's name.
Withdrawals are processed faster on verified accounts.
KYC is usually requested before your first large withdrawal or if unusual activity is detected on your account.
It is a good idea to complete verification voluntarily right after registration — that way there are no delays when you withdraw later.
A document photo may be rejected if it is blurry, cropped, or only partially visible. Retake the photo in good lighting
with the full document in frame. Exceeding the file size limit can also cause issues. If your submission is rejected
repeatedly, contact live chat for direct assistance.
kriya uses SSL encryption to transmit and store all documents. Personal information is not shared with third parties —
only an authorised team views it as part of the verification process.
For more details, read kriya's privacy policy.
Ask us directly if you don't find an answer
If you can't find the answer to your question on this FAQ page, kriya's support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.
24/7 Live Chat
Log in to the site and start a chat at any time
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