kriya's Privacy Policy

1 Definitions and Scope

In this Policy, "personal information" refers to any information that can directly or indirectly identify an individual. This includes name, mobile number, email address, date of birth, transaction details, and technical device information.

"Platform" refers to kriya's website, mobile application, and related digital services. This Policy applies to all information collected through that platform.

"Processing" refers to any operation involving data, including collection, storage, analysis, transfer, or deletion.

2 Sources and Types of Information Collected

2.1 Directly Collected Information

When you create an account or use the services on kriya, we collect the following information:

• Full name and date of birth (for age verification — all users must be 21 years of age or older)
• Mobile number and email address
• Identity document details (National ID or passport), as part of the KYC process
• Mobile banking details related to bKash, Nagad, Rocket, or Upay at the time of deposit and withdrawal
• Your preferences, game history, and betting activity

2.2 Automatically Collected Information

Certain information is collected automatically while you use the platform:

• IP address and device type (operating system, browser version)
• Login time, session duration, and navigation patterns
• Data collected through cookies and similar technologies
• Device identification number (Device ID)

2.3 Information Received from Third Parties

In some cases, we may collect limited information from verification agencies for the purpose of identity verification or fraud prevention. This information is used solely to ensure security.

3 Purpose of Information Use

kriya uses collected information for the following legitimate purposes:

• Managing account registration, identity verification, and the login process
• Completing deposit and withdrawal transactions securely
• Providing bonuses, cashback, and VIP benefits
• Ensuring customer support through live chat and email
• Preventing fraud, money laundering, and unauthorized access
• Improving platform performance and resolving technical issues
• Reviewing usage patterns to implement responsible gaming policies
• Maintaining records to meet legal obligations and resolve disputes

We never sell your personal information to third parties or share it with advertisers.

4 Information Storage and Security

4.1 Security Technology

kriya uses industry-standard security technology to keep your information safe. All data transfers are secured through SSL encryption. Data is stored in encrypted form at the server level, and firewalls and regular security audits are conducted to prevent unauthorized access.

4.2 Retention Period

All information is retained while your account remains active. Even after an account is closed, certain information may be kept for a defined period if required by law or if a dispute is possible. After that period, information is securely deleted.

4.3 Payment Information Security

Mobile banking information collected during transactions via bKash, Nagad, Rocket, and Upay is used only for that specific transaction. kriya never stores your full mobile banking PIN or password.

5 Information Sharing and Disclosure

kriya may share information with third parties in the following limited circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with selected technology partners for payment processing, identity verification, and platform maintenance. These partners are bound to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed where required by a competent court order, a lawful request from a government authority, or a legal obligation. Such disclosure is always kept to the minimum necessary.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer involving kriya, user information may be transferred. Users will be notified in advance in such cases.

6 Cookies and Tracking Technologies

The kriya platform uses cookies and similar technologies. These are mainly of three types:

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 User Rights

kriya users have the following rights regarding their personal information:

• Right of Access: You may request a copy of the information stored about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances, though this may not be possible where legal obligations apply.
• Right to Object: You may object to the processing of your information for specific purposes.
• Data Portability: You may receive your information in a structured, readable format.

To exercise these rights, contact the support team. Visit the Responsible Gaming guidelines for details on restricting your usage.

8 Minors and Age Verification

kriya strictly prohibits providing services to anyone under the age of 21. Age verification is mandatory at registration, and identity documents are checked where necessary.

We do not knowingly collect personal information from anyone under the age of 21. If it becomes known that such information has been collected, it will be deleted immediately and the associated account will be closed.

9 International Data Transfer

kriya's technology infrastructure may use servers located in different countries. Even if data is transferred outside Bangladesh, the protection standards described in this Policy remain unchanged. Such transfers take place only for necessary technical reasons and under adequate security measures.

10 Changes to the Policy

kriya reserves the right to amend this Privacy Policy as needed. Users will be notified in advance of significant changes via email or platform notification. Continued use of the platform after any changes will be considered as your acceptance of the revised Policy.

To learn more about us or read details about kriya's operations, visit our About Us page. For answers to common questions, go to the FAQ section.

11 Contact and Complaints

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our support team through the following:

Our goal is to respond promptly to any privacy-related request. After a complaint is submitted, the team will follow up and work to find a resolution.